“The services are priced very competitively to allow customers the ability to “tradeup” from a complete DIY option without the hefty prices of a full-service mover.”ġ-800-PACK-RAT provides both local and long-distance moving services across the continental US. “Our service allows the customer to receive a container at their home or place of business with the flexibility of loading the container at their pace or with the help of a labor service,” says Mark. By listening to the company’s employees, Mark has pushed the company to launch new services, especially as it relates to their small shipment, 8-foot container service, investing millions of dollars in container assets, trucks, training programs, technology and location expansion.īefore 1-800-PACK-RAT, customer choice was limited to paying full-service movers hefty prices to pack and move household goods, or a complete do-it-yourself (DIY) option through truck rental companies where the customer does all the work and is tied to a short timeline. He focuses on building and maintaining a positive company culture and has gone to extensive lengths to ensure that all employees feel valued and appreciated. Being supportive to his employees, he communicates frequently, provides updates on the business, and is open to new ideas and feedback from everyone. The company motto is to “be the best part of your customer’s day,” and he ensures that the entire company is aligned with that mission. Mark Kuhns, CEO of 1-800-PACK-RAT and Zippy Shell, has a passion for customer service and believes the customer should be the focus of everything the company does.
0 kommentar(er)
